Refund policy
Not quite right? We're here to help.
We want you to love your movED Active purchase. If something isn't quite right, we're here to make the process as simple as possible.
Please read our Returns & Exchanges Policy below before submitting a return request.
Return & Exchange Conditions
To be eligible for a return or exchange, your item must:
- Be returned within 30 days of receiving your order.
- Be unworn, unwashed and unused.
- Be free from makeup, fake tan, perfume, deodorant, pet hair, stains, marks or odours.
- Have all original tags attached.
- Be returned in its original packaging where possible.
- Be accompanied by proof of purchase.
Items that do not meet these conditions may not be accepted.
30 Day Returns
We proudly offer 30-day returns and exchanges from the date your order is delivered.
To start a return or exchange, please contact us at info@movedactive.com.au.
Please do not send your item back without contacting us first, as returns received without prior approval may not be accepted.
Size Exchanges
We understand that finding the perfect fit when shopping online can sometimes be difficult.
If you've ordered the wrong size, you're welcome to exchange your item within 30 days of delivery, provided it meets our return conditions.
Customers are responsible for the cost of returning the item to movED Active.
Once we have received and inspected your return, movED Active will ship your replacement size free of charge within Australia, subject to stock availability.
Customers are responsible for the cost of returning items for all size exchanges. movED Active will cover the cost of shipping one replacement item per order within Australia. Any additional replacement shipments will be at the customer's expense.
If your requested size is unavailable, you may choose either:
- A full refund, or
- Store credit.
Any additional size exchanges after the first replacement shipment will be at the customer's expense.
Change of Mind Returns
If you simply change your mind about your purchase, you're welcome to return your item within 30 days, provided it meets our return conditions.
Customers are responsible for the cost of return shipping for all change of mind returns.
Original shipping charges are non-refundable.
Faulty, Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible so we can assess the issue and arrange an appropriate solution.
Where the item is confirmed to be faulty or incorrect, movED Active will cover all reasonable return shipping costs and provide a replacement, repair or refund in accordance with Australian Consumer Law.
Final Sale Items
Items marked as Final Sale cannot be returned or exchanged unless required under Australian Consumer Law.
Gift cards are non-refundable.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
If a product has a major fault, you are entitled to a repair, replacement or refund as provided under Australian Consumer Law.
Questions?
If you have any questions about returns, exchanges or refunds, we'd love to help.
Please contact us at:
info@movedactive.com.au